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Returns information

INFORMATION
returns
In case you received a damaged, defective or malfunctioning product
1) Email us with your order number and a description of the product issues.
2) After we receive your request, ProfElec will provide you the return procedure guidelines.
3) Once your request has been approved, we will send you a confirmation of the same and relevant documentation.
4) ProfElec will provide you with a prepaid AWB which you must use to return the package to us.
5) After receipt of the AWB, you may return the defective goods to us. Returns must come in the original packaging.
Incorrect delivery
1) Email us your order number and problem description.
2) After we receive your request, ProfElec will provide you the return procedure guidelines.
3) Once your request has been approved, we will send you a confirmation of the same and relevant documentation.
4) ProfElec will provide you with a prepaid AWB which you must use to return the package to us.
5) After receipt of the AWB, you may return the defective goods to us. Returns must come in the original packaging.
Return costs
•The defective or damaged products return costs are borne by ProfElec.
•In the event of an invalid claim, the return costs are paid by the customer in full.
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